How can we help?

Your free trial, signing in, choosing an exam, and your first session.

• Choosing your exam
• Signing in
• Starting your free trial
• The placement check
• The tour, and finding your way around
• Your dashboard
• Your first session

Reading, searching, marking up, and listening to your textbook.

• Contents, and searching the book
• Finding your highlights and notes again
• Highlighting, notes and flashcards from the page
• Key terms, memory hooks and the cards in the margin
• Listening to the guide
• Paged and Flowing, and other display settings
• Reading your study guide
• Studying offline, and adding Capital Prep to your home screen

Questions, hints, mock sittings, the readiness meter, and your game plan.

• Blueprint coverage
• Cram Mode
• Extras and bonus material
• Focus sessions
• Hints, when you're stuck
• Marking a question for review
• Missed questions
• Mock exams, and your four sittings
• Practice questions, and the three ways to study them
• The confidence check
• The readiness meter, and what its words mean
• Your Game Plan, and setting your exam date
• Your performance page

The tutor inside your guide: tones, starters, citations, and daily limits.

• Citations, and how many questions you get
• Formulas and calculations in Miles's answers
• Popular questions and Try it out
• The three teaching tones
• What Ask Miles is

Spaced repetition, your own cards, mnemonics, and Teach It.

• Flashcards and spaced repetition
• Making your own flashcards
• Mnemonics
• Teach It

Passes, upgrades, bundles, and the SurePass Guarantee.

• Am I qualified yet?
• Bundles — buying more than one exam
• Certifications sold as one product
• Changing your mind — the money-back window
• How to file a claim, step by step
• Retake reimbursement (Lifetime only)
• The SurePass Guarantee in plain words
• The three passes — 7-Day, 30-Day and Lifetime
• There are no subscriptions — nothing to cancel
• Upgrading your pass
• What your free trial includes
• When your pass expires
• Why a claim can be refused
• Why the price you see may change

Your account page, receipts, emails, devices, and your data.

• Accessibility
• Adding or switching your exam
• Appearance, sounds and reminders
• Deleting your account, and exporting your data
• Emails we send, and how to stop them
• I bought with the wrong email
• I paid but I can't get in
• Receipts, invoices and your card statement
• Using Capital Prep on more than one device
• Your Account page
• Your privacy choices

When something does not work the way this help says it should.

• Audio won't play
• My progress or streak looks wrong
• My sign-in code didn't arrive
• Offline isn't working
• Reporting a wrong question or explanation
• Something looks broken
• When a page says it doesn't exist

Reaching a person, and how fast we reply.

• Getting help from a person
• How fast we reply, and what to expect