FAQ
Frequently asked questions
The short answers. Still stuck? We're one email away.
How does the Pass Guarantee work?
Reach 85% SurePass readiness in your account, take the real exam, and if you don’t pass, send us your official score report within the claim window — we refund your plan in full. On the Lifetime plan we also reimburse your official retake fee. Full terms are on the Refund & Guarantee Policy.
What's included in Capital Prep?
The complete Capital Prep Method: exam-real questions with a rationale for every answer choice, spaced-repetition flashcards, an audio study guide, mnemonics, a grounded AI tutor, mock exams, and the SurePass readiness score. See The Method.
Isn't there free prep out there?
Yes — our sister brand, Career Employer, publishes excellent free materials, and we recommend them. Capital Prep is the premium tier above that: a full study system with deeper practice, real spaced repetition, an AI tutor, and the Pass Guarantee.
How much does it cost?
Pricing is per exam, with a few plan lengths (including a Lifetime option). See the Pricing page for the exam you’re studying.
Is there a free trial?
Yes — you can start with a no-card trial so you can try the system before you pay.
Which exams do you cover?
We’re rolling out across hundreds of certification and licensing exams. Browse the exam catalog, and grab a free cheat sheet for your exam right now.
How do refunds work?
Beyond the Pass Guarantee, we offer a standard money-back window after purchase. Details are on the Refund & Guarantee Policy page.
Do you sell my data?
No. We describe exactly what we collect and how we use it in our Privacy Policy, and you can opt out of data sharing on the Do Not Sell My Info page.
How do I get help?
Email support@capitalprep.com or call +1 (737) 237-1125 (8am – 8pm PT, Monday to Friday).