Help center
Troubleshooting
When something does not work the way this help says it should.
Audio won't play
1. Are you on the free trial? Narration comes with a paid pass. If the player shows a lock, that is all this is — the guide itself stays fully readable.
My progress or streak looks wrong
Five things explain almost every case, and four of them are the system working.
My sign-in code didn't arrive
Work down this list. The first item is the answer more often than not.
Offline isn't working
The first question: did you download the guide? A guide you have not downloaded needs a connection — nothing is cached just because you read it. Open the offline menu — the cloud…
Reporting a wrong question or explanation
Report a problem sits on every practice question, every flashcard, every mnemonic and every guide chapter. Use it rather than emailing — it sends us the exact item automatically…
Something looks broken
Work down this list. The first three fix most of it.
When a page says it doesn't exist
Almost always one of these four.
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