My sign-in code didn't arrive

Codes usually land within seconds. If yours hasn't:

1. Give it a minute, then check again — and pull to refresh your inbox.

2. Check spam, junk, and Gmail's Promotions/Updates tabs. Search your mail for "Capital Prep" — that finds it fastest, wherever it filed.

3. Check the address on the screen. The "check your email" page shows exactly where we sent the code. One transposed letter and the code is landing in someone else's inbox — go back and re-enter your address carefully.

4. Use Resend. The code screen has a resend button — a fresh code invalidates the old one, so enter only the newest.

5. On a work address? Corporate filters sometimes quarantine automated mail. If a colleague can check the quarantine, look there — or switch to a personal address (if you've already purchased, email support first so we move your purchase to the new address; see "I bought with the wrong email address").

6. Signed up with Google originally? Skip the code entirely — "Continue with Google" on the same address lands in the same account.

Still nothing after all six? Email support@capitalprep.com from any working address, tell us the address that isn't receiving codes, and we'll investigate delivery on our side.