Getting help from a person

A person reads everything. There is no contact form to fill in — two ways to reach us, and both go to the same people.

Email — best for almost everything support@capitalprep.com · we aim to reply within one business day. Billing, access and guarantee questions go to the front of the queue.

Phone +1 (307) 317-7125 · 8am – 8pm PT, Monday to Friday

Our address is on the Contact page: Authority Group LLC, 1401 Lavaca Street, Unit #7073, Austin, TX 78701.

Tell us this and we can usually fix it in one reply

• the email address on your account — for a purchase, the address you paid with, which is on your receipt;
• your exam;
• for billing: roughly when you paid;
• for a bug: what you tapped, what you expected, what happened, and a screenshot.

Things with their own route

• Guarantee claims are filed in the app, on your exam's Guarantee page — not by email. The steps are in the Refund & SurePass Guarantee Policy.
• A wrong answer or explanation — use Report a problem on the item itself. It sends us the exact question, which an email cannot.
• A refund inside the money-back window — one email to support from your account's address does it.
• Deleting your account or exporting your data — you can do both yourself, on your Account page.
• Privacy requests — email us with the subject "Do Not Sell/Share". See "Your privacy choices".

Write to us from the address on your account where you can. That alone answers half of what we would otherwise have to ask.