"Reaching a human: how, and how fast"

A person reads everything. Here's how to reach us and what to expect.

Email — the best channel for almost everything support@capitalprep.com We aim to reply within one business day. Billing, access, and guarantee questions get priority.

Phone +1 (307) 317-7125 · 8am–8pm PT, Monday to Friday

To get a same-message resolution, include:

• the email address on your account (for purchases: the address you paid with — it's on your receipt),
• your exam, and
• for billing issues: roughly when you paid; for bugs: what you tapped, what you expected, what happened, and a screenshot if you have one.

Special cases with their own lane:

• Guarantee claims are filed in-app, not by email — open your exam's Guarantee page. See "How to file a claim, step by step."
• Content errors (a wrong answer or explanation) — use Report a problem right on the item; see "Reporting a content error."
• Refunds within the money-back window — one email to support from your account's address does it; see "The money-back window."

Where to find help in the app: your Account page links to support at the bottom, and this help center is always at capitalprep.com/help.