Your receipt and the billing portal

Your receipt is emailed to the address you used at checkout, right after payment. The confirmation screen shows exactly which address that is ("Receipts and sign-in codes go to …"). If you can't find it, search your inbox for "Capital Prep" and check spam — and if it went to a mistyped address, see "I bought with the wrong email address."

The billing portal — open it from Account → Billing → Manage billing. It's a secure page run by Stripe, our payment processor, where you can view your payment details and purchase history.

A few things you won't find there — by design:

• Nothing to cancel. Passes are one-time purchases; there is no subscription and no auto-renewal, so the portal has no recurring plan to manage. See "There is nothing to cancel — one-time passes explained."
• Refunds aren't self-serve. Inside your money-back window, email support@capitalprep.com from your account's email and we'll refund you — see "The money-back window."

Portal won't open? If you're bounced back to your account page, your purchase may not be linked to a billing profile yet. Email support@capitalprep.com and we'll sort it and send you anything you need for your records.