I paid but I can't get in

First: your purchase is safe. Access is attached to the email address you used at checkout, and it can always be recovered. Work down this list — the first two steps solve almost every case.

1. Sign in with the exact email you used to pay. Your access lives on that address. Go to the login page, enter it, and type the six-digit code we email you. A different address — even your own other address — is a different, empty account. Not sure which address you used? It's on your receipt, and the payment confirmation screen showed it.

2. Give it a minute. Right after payment, the confirmation page sets up your access automatically — it usually takes seconds. If it says provisioning is taking longer than usual, your purchase is safe; open your dashboard and it will appear shortly.

3. Signed in but still seeing a locked screen? Check that you're looking at the exam you bought — open Account → Your exams and select it.

4. Still locked out? Email support@capitalprep.com — from any address, but tell us the address you think you paid with and the exam. We can locate your purchase even from a misspelled address and move it to the right account.

Whatever you do, don't buy again — one email to support fixes this without a second charge.