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I bought with the wrong email address

Updated 2026-08-21

Typos happen — and receipts, sign-in codes, and your access all go to the address entered at checkout, so it's worth fixing straight away.

Email support@capitalprep.com from an address you can actually receive mail at, and include:

  1. The address you think you typed (your best guess is fine — we can find purchases even from a misspelled address),
  2. the exam you bought, and
  3. roughly when you paid.

We'll verify the purchase and move it to the correct address. From then on your sign-in codes and receipts arrive where they should.

Two notes

  • Do it now, while the details are fresh — the payment confirmation screen shows exactly which address the purchase landed on.
  • Don't buy again under the right address; one email fixes it without a second charge, and a duplicate purchase just needs an extra refund round-trip.

Didn’t answer it?

support@capitalprep.com · we aim to reply within one business day.