Billing & access
I bought with the wrong email address
Updated 2026-08-21
Typos happen — and receipts, sign-in codes, and your access all go to the address entered at checkout, so it's worth fixing straight away.
Email support@capitalprep.com from an address you can actually receive mail at, and include:
- The address you think you typed (your best guess is fine — we can find purchases even from a misspelled address),
- the exam you bought, and
- roughly when you paid.
We'll verify the purchase and move it to the correct address. From then on your sign-in codes and receipts arrive where they should.
Two notes
- Do it now, while the details are fresh — the payment confirmation screen shows exactly which address the purchase landed on.
- Don't buy again under the right address; one email fixes it without a second charge, and a duplicate purchase just needs an extra refund round-trip.
Didn’t answer it?
support@capitalprep.com · we aim to reply within one business day.

